1. Refunds

1.1 General Policy

If you made a purchase directly on the Mindflow website, all payments are final and non-refundable, except where required by applicable law or stated in these Terms.
If you are unsure about your eligibility, you may contact our support team, and we will assist you in finding the best possible solution.

1.2 EU and Non-EU Customers

For EU Customers:
In accordance with Article 16(m) of Directive 2011/83/EU, your right of withdrawal expires once the service is activated. By completing your purchase, you:

• Explicitly request immediate access to the service;

• Acknowledge that your right of withdrawal is waived.

For Non-EU Customers:
All payments are final and non-refundable, unless required by applicable law.
By purchasing digital products or services (including ebooks, PDFs, or learning materials), you:

• Acknowledge immediate delivery;

• Waive your right to cancel the order;

• Accept that refunds will not be provided.

1.3 Eligibility for Refund

Mindflow may grant a refund only if all of the following conditions are met:

• This is your first purchase;

• You contacted us within 30 days of your purchase;

• You actively used the product and followed the program as intended;

• You provide reasonable proof of usage (such as completed sections, notes, or progress).

If all conditions are satisfied, you may submit a refund request for review.

1.4 Refund Conditions

A refund will only be granted if all requirements in Section 1.3 are fully met.
This money-back policy does not apply to any other circumstances.

1.5 Partial Refunds

If a refund is approved, Mindflow may deduct an amount proportional to the content or services already accessed.

1.6 Exceptions

Refunds may be granted without meeting the conditions in Section 1.3 only in the following cases:

• The purchase was canceled before accessing the product;

• The service was unavailable for more than 24 consecutive hours due to technical issues on Mindflow’s side.

1.7 Refund Process

Refund requests must be submitted to: support@lumvaya.com
Requests should be made within 3 business days after the issue occurs.

If approved:

• Refunds will be processed within 10 business days;

• Funds will be returned to the original payment method.

1.8 Third-Party Purchases

If you purchased through platforms such as the App Store or Google Play, refund requests must be made directly through those platforms, as they handle all payment processing and refund policies.

1.9 Payment Method

All refunds, if approved, will be issued only to the original payment method used during the transaction.